Basically, hospitality and tourism is all about helping people enjoy themselves when they’re out and about. Jobs in hospitality and tourism involve providing friendly, efficient and attentive customer service.
We encounter the people who work in hospitality and tourism all the time: when we go out for a drink, when we grab a bite to eat, or when we go on a luxurious round-the-world trip, staying in hotels and fly. Our social lives and free time just wouldn’t be the same without the hard-working people who dedicate their careers to this sector.
The main thing to know about careers in hospitality and tourism is that it’s never going to be typical nine-to-five job. The people who work in this sector really take one for the team and work when other people are having fun. For instance, people who work in pubs and clubs tend to work mainly in the evenings, and people who work in tourism are especially busy when everyone is jetting off on their summer holidays.
Excellent communication skills, patience and a friendly nature are essential for one to thrive in these industries. You really have to want to work in this sector to do it well. It’s a lot more difficult to be friendly and helpful if you’re not enjoying yourself.